Incident Response, Help! I've Been Hacked, BUI

Have you been hacked?

Call our security experts

Get step-by-step guidance and all the support you need from certified security experts who can help you respond, fast.

Our specialists will work with you to limit the damage, preserve the evidence, and return your environment to a secure state.

About us

Two decades of security expertise on your side

BUI is an award-winning Microsoft Azure Expert Managed Services Provider, a leading Microsoft Solutions Partner for the Microsoft Cloud, and a certified member of the Microsoft Intelligent Security Association with expertise across the Microsoft suite.

We have 20+ years of success in the technology industry, and our highly trained security professionals are experts in detection, investigation, response, and remediation.

Response + investigation

Our blue team is ready to respond

BUI's blue team will assist with incident response, which includes investigating your security incident, containing the damage, and restoring normal operations.

01

Investigate

We examine your security incident to understand its nature and scope, identifying how the attackers got in, what they touched, and where they still have a foothold.

02

Contain

We move quickly to contain the damage and shut off the attacker's access, isolating the breached area so the same broken window or picked lock can't be used again.

03

Restore

We restore normal operations and return your IT environment to a secure state, then help strengthen your defences to minimise your attack surface going forward.

Think you've been hacked? Do this

A handy five-step process

Let us help you with your ransomware, breach or cyber incident. If you have been hacked, we can assist you with focused incident response, with simple "Hacked Consulting".

The sad truth is that even the best security plan in the world doesn't guarantee immunity.

Step 1

Don't panic

It won't change the fact that you've been breached, and it certainly won't help. A structured approach and a problem-solving attitude will stand you in good stead in the days, weeks, and months ahead.

Step 2

Don't pay the ransom

You may be tempted to pay the criminals to get your data back, but this is a bad idea. There's no guarantee they'll return your data, and paying validates the business model and encourages them to attack someone else. Paying for the decrypt doesn't improve your security posture or remove the malware.

Step 3

Set up a response team

It's absolutely vital that you get executive management to assemble an experienced response team as early as possible. Every second counts. For most small and medium-sized firms, this will mean enlisting the help of a company that specialises in cybersecurity response.

Step 4

Isolate the breached area

One of the first things the response team should help you with is finding out where the breach occurred and taking steps to ensure the criminals can't use the same broken window or picked lock to get into your IT infrastructure again, and steal more data.

Step 5

Document, document, document

You're dealing with a criminal break-in, and evidence is really important in understanding the nature of the attack and how to prevent further damage. Keeping accurate records and preserving evidence is one of the keys to an efficient recovery. Make copies of all logs and password databases as soon as you can.

We can help you deal with a cyber incident by providing the support you need to limit the damage, document the digital forensic evidence, return your IT environment to a secure state, and strengthen your defences to minimise your attack surface going forward.

Help! I've been hacked.

Call our security experts

Two decades of security expertise on your side

Our blue team is ready to respond

A handy five-step process

Under attack right now? Reach us immediately.